FAQ | Frequently Asked Questions

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UC Davis Geology Department Computing Support Team

Q: How do I redirect to a Request Tracker queue a message originally sent to me?
A: Sometimes you may receive an e-mail message sent directly to you that should really go to the appropriate Request Tracker queue instead.

These instructions show you how to redirect that message to the appropriate Request Tracker queue.

  1. Select (click on) the message in your Mail program

  2. From the Messages menu, select Redirect

  3. a message window will open containg the message

  4. In the To: field, enter the e-mail address of the Request Tracker queue. For example:
  5. Click Send

This will cause the message to be sent to the appropriate Request Tracker queue as if the original sender had sent the message there in the first place.

The original sender will receive normal replies to the ticket sent by the ticket handlers.