FAQ | Frequently Asked Questions

brought to you by your friendly
UC Davis Geology Department Computing Support Team

Q: How do I check my e-mail quota?
A: There are a couple of ways to check your e-mail quota.

Checking Your Campus E-Mail Quota using Campus Servers

If you use the UC Davis campus e-mail servers, you can check your e-mail quota using the campus e-mail Disk-Space Quota tool.

To use the tool, navigate to  http://email.ucdavis.edu  and enter your campus LoginID into the Disk-Space Quota tool and click Check Quata!

The results might look something like this:

Mail Quota Information

Mail quota information for a-user

User "a-user" is using 958680 kilobytes of mail disk space.
The soft quota is 943718.4 kilobytes, and the hard quota is 1048576 kilobytes.
You are still able to receive new mail, but you will soon have to remove enough mail to drop below the hard quota to continue to receive new mail.

As you can see this account is using over 91% of its available e-mail disk quota.

Check your quota now! Once you exceed your quota you won't be able to receive any new mail. If you find your current quota to restrictive, you can request an increase in your e-mail quota.

Checking Your E-Mail Quota Using The Apple Mail Program

Another way one may check his or her e-mail quota is by using your e-mail program. For example, the Mac OS X Mail program has a "Get Account Info" command available from the gear icon at the bottom of the message viewer window.

Click the gear icon and select Get Account Info from the pop-up menu that appears.

Account Info will work for a short while as it calculates the size of your mail folders.
When it finishes you should see something like this:

Once you meet or exceed 90% of your e-mail disk quota, the e-mail server should send a warning to your mail program.

In the Mac OS X Mail program this takes the form of an alert button next to the unread mail count in your mailbox window.

Other e-mail programs may alert you to this information in other ways.

In Mail the alert button looks like a small triangle containing an exclamation mark next to the mailbox name.

Click on the alert button and a sheet drops down to explain the alert:

Check your quota now! Once you exceed your quota you won't be able to receive any new mail. You can also request an increase in your e-mail quota.

Q: Is there a way to recover the e-mail messages I lost when my quota was exceeded?
A: Unfortunately, I don't believe there is.

As the messages were bounced back to the sender because there was no room to store them, there is no place from which to recover the messages, except from the original sender.

If you find your current quota to restrictive, you can request an increase in your e-mail quota.

Q: How do request request an increase in my e-mail quota?
A: Contact campus IT Express at 530-754-HELP (530-754-4357), or ithelp@ucdavis.edu to request an increase in your e-mail quota.

You should be able to have your e-mail quota boosted to 2 GB (2,097,152 kilobytes) without a problem.