FAQ | Frequently Asked Questions

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UC Davis Earth and Planetary Sciences Department Computing Support Team

Q: After my email is migrated to DavisMail what configuration steps do I need to take?
A: This article contains the setup instructions necessary to access your DavisMail email outside of the web. This article covers a number of steps. The first four steps should be taken in the order listed. Step 5 can happen anytime.
  1. Accessing your DavisMail in the webmail interface, and enabling IMAP access
  2. Setting the GOOG passphrase
  3. Configuring for your email client
  4. Reinstating your spam filtering
  5. Learning about the DavisMail webmail interface

You can access your new DavisMail using the webmail interface anytime after your migration begins. The first step shows you one way to do this. You need to wait until you receive a message in your new DavisMail letting you know that your migration has completed before setting your GOOG passphrase, as described in step 2.

NOTE: If the Gmail passphrase is reset during the migration, the migration will fail. Wait until the migration has finished before setting your GOOG passphrase.

The GOOG passphrase you set will be the IMAP and SMTP passphrase for your email program, so it is important to remember it. Please note that after you set your new GOOG passphrase, it may take up to 15 minutes or longer for it to take effect.

After you set your GOOG passphrase and enable IMAP access you can configure your email program to use DavisMail.

Step #1: Accessing your DavisMail in the webmail interface, and enabling IMAP access

  1. Go to the MyUCDavis Portal located at https://my.ucdavis.edu.
  2. Click the Sign in button
    myucdavis-signin
  3. Log in via CAS.
  4. In the myucdavis window, scroll down to the Welcome tile and click myEmail
    myucdavis-myemail
  5. A new window should open with your DavisMail webmail.
  6. Go to the top right hand corner of the screen, and click the gear icon then Settings.
    davismail-settings-gear davismail-settings-settings
  7. Click the Forwarding and POP/IMAP option on the Settings bar.
    davismail-settings-forwarding
  8. Scroll to the IMAP Access section and select Enable IMAP.
    davismail-settings-enable-imap
  9. Scroll to the bottom of the window and click Save Changes.

  10. Click the red Mail link or Inbox in the upper-left section of the window to return to your mail. Once you receive a message that your email migration has completed you can continue with the instruction on setting your GOOG passphrase.
    davismail-mail-inbox

Step #2: Setting the GOOG passphrase

You need to wait until you receive a message in your new DavisMail letting you know that your migration has completed before setting your GOOG passphrase.

NOTE: If the Gmail passphrase is reset during the migration, the migration will fail.

You will need your Employee ID number before proceeding.

  1. Go to the Computing Accounts page at http://accounts.ucdavis.edu/
  2. Click Change your passphrase. Even though the link says Change your passphrase, what you are actually doing is setting your new GOOG/DavisMail passphrase.
  3. Enter your identity information, then click Submit Information.
    computingaccounts-info
  4. Enter your Kerebos LoginID in the LoginID field.
  5. Select Kerberos Passphrase.
  6. Uncheck: Change my passphrase for all services except DavisMail.
    Click Continue.
    computingaccounts-loginid
  7. Note: The service permits listed for your account may be different from the ones displayed here.
    Uncheck all of the boxes except for GOOG: DavisMail permit.
    Check the GOOG: DavisMail permit item
    Only the GOOG: DavisMail permit item should be checked.
    Click Continue.
    computingaccounts-choose-service-goog
  8. On the New Passphrase page, set your GOOG Passphrase.
    computingaccounts-newpassphrase
    The passphrase you set for DavisMail IMAP/SMTP access will be sent to Google.
    Important: For this reason, campus recommends that you create a passphrase that is different from your campus Kerberos passphrase.
  9. If you see a Passphrase Sucessfully Changed message then you are done with the accounts.ucdavis.edu site.

Step #3: Follow the configuration steps for your email client

Instructions from campus IET are to delete the existing campus email account in your email client before adding an entry for your DavisMail account.

Please choose the appropriate platform from the list below:

Depending on which version of the operating system and mail program you are using, you may be prompted for information in a slightly different order than in these documents. The information is the same, just the order in which it is requested may be different.

*Assistance for mobile devices are best effort. If your mobile device or email client is not listed IT Express offers 'best effort' support.

Step #4: Reinstating your spam filtering

You may have previously set some spam filtering options on the campus Cyrus email server -- like years ago. Now that your email is no longer passing through the Cyrus mail server those settings are no longer effective. Your email is still passing through and being marked by the same campus email hygiene filters for spam and viruses. Here is a link to instructions on how to add a rule in Apple Mail to take advantage to the spam scanning and header marking in your email.

  http://faq.geology.ucdavis.edu/spam-score-rule.html

Step #5: Learning about the DavisMail webmail interface

Now that you have migrated to DavisMail, you may find the following website useful for learning about the DavisMail/Gmail webmail interface:

  http://learn.googleapps.com/gmail

and for Google Apps in general:

  http://learn.googleapps.com/

I'm still having difficulty, help!

Please contact IT Express. They can be reached via email - ithelp@ucdavis.edu or via telephone - (530) 754-4357. Support is available Monday through Friday from 7:00 AM to 6:00 PM.